General conditions

General Terms and Conditions

Villa Vakantiewoningen BV – General Rental Terms and Conditions for Guests

1. Definitions
-Accommodation: the holiday home specified in the Booking Confirmation.
-Property Manager: the local contact person responsible for key handover and on-site assistance.
-Booking Confirmation: the confirmation of the booking issued by Villa.nl.
-Guest: the person who makes the booking and acts as the lead guest.
-Rental Agreement: the agreement between the Guest and the Owner concerning the rental of the Accommodation.
-Rental Price: the total amount specified in the Booking Confirmation.
-Owner: the owner of the Accommodation.
-Villa.nl: Villa Vakantiewoningen BV, acting as an intermediary. 

2. Formation of the Rental Agreement

2.1 Booking

The Rental Agreement between the Guest and the Owner is concluded through the intermediary of Villa.nl at the moment Villa.nl confirms the booking to the Guest.

2.2 Duty to Check

The Guest must check the Booking Confirmation immediately and report any inaccuracies within two (2) working days.

2.3 Changes to the Accommodation

The Accommodation may be modified or renovated over time, for example through the replacement of furniture, appliances or other facilities. Such changes are permitted provided that the quality and character of the Accommodation are maintained or improved.

2.4 Travel Party

The Guest is responsible for ensuring that the number of persons stated in the booking is correct. Groups consisting of persons under the age of thirty (30) are permitted only with prior written approval.

2.5 Subletting

Subletting or commercial use of the Accommodation is not permitted.

2.6 Obvious Errors

Villa.nl is not bound by obvious errors or mistakes.

2.7 Accessibility and Specific Requirements

-Villa.nl advises the Guest to communicate in advance any specific requirements relating to accessibility or medical circumstances.

-Villa.nl can only act as an intermediary in this respect. Only written confirmations from Villa.nl are binding. No rights may be derived from general information provided on the website.

-Villa.nl cannot guarantee that an Accommodation is suitable for specific personal circumstances.

2.8 Special Requests

Special requests are binding only if confirmed in writing. 

3. Rental Price and Payments

3.1 Payment Terms

-35% deposit upon booking;

-remaining balance no later than eight (8) weeks (56 days) before arrival;

-security deposit no later than fourteen (14) days before arrival;

-for bookings made within eight (8) weeks before arrival: full payment is due immediately.

3.2 Payment Methods

-Payment can be made by credit card, iDEAL or bank transfer.

-For payments made from a bank outside the European Union, additional bank or transaction fees may be charged by the bank(s) involved. These costs are payable by the Guest.

-If such fees are deducted from the amount transferred, Villa.nl reserves the right to charge the Guest for the outstanding amount.

-The Guest must ensure that Villa.nl receives the full amount due without any deductions.

3.3 Late Payment

If the Guest fails to meet the payment obligations on time, Villa.nl is entitled to cancel the booking. In that case, the cancellation conditions set out in Article 4 apply.

3.4 Additional Costs

Any additional costs, such as cleaning, tourist tax, bed linen or energy consumption, are specified in the Booking Confirmation and must be paid as indicated therein.

3.5 Energy and Water Consumption

-Normal water and electricity consumption is included unless stated otherwise.

-Where consumption is charged according to meter readings or where consumption is excessive, the resulting costs may be charged separately and/or deducted from the security deposit.

4. Changes and Cancellations

4.1 Changes to the Booking

-If, due to unforeseen circumstances, the booked Accommodation cannot be made available, or cannot be provided entirely as booked, Villa.nl will inform the Guest as soon as possible.

-Depending on the nature and extent of the change, Villa.nl will make reasonable efforts to find an appropriate solution in consultation with the Guest.

-A minor change that does not materially affect the stay or the Guest’s enjoyment of the Accommodation does not entitle the Guest to cancellation or compensation.

4.2 Cancellation or Unavailability of the Accommodation

-If the Accommodation unexpectedly becomes unavailable before arrival and the Rental Agreement therefore cannot be performed, Villa.nl will inform the Guest as soon as possible.

-Villa.nl will make reasonable efforts to offer the Guest an equivalent or otherwise suitable alternative.

-If no suitable alternative is available, or the Guest cannot reasonably be expected to accept the proposed alternative, all amounts paid by the Guest for the relevant booking will be refunded in full.

-Depending on the circumstances, Villa.nl may offer additional assistance or appropriate compensation. -The nature and amount of such assistance or compensation will be assessed on a case-by-case basis.

4.3 Cancellation by the Guest

-Free cancellation within 48 hours after booking, provided the arrival date is more than 56 days away.

-Up to 56 days before arrival: 35% of the Rental Price is due.

-Within 56 days before arrival: 100% of the Rental Price is due.

4.4 Termination During the Stay

-In the event of nuisance, misconduct or violation of the house rules, Villa.nl may terminate the Rental Agreement with immediate effect without refund.

-If more persons stay in the Accommodation than agreed in advance, or if additional persons stay on the premises, including in tents, campervans or other facilities, Villa.nl may terminate the Rental Agreement with immediate effect without refund and impose a penalty of €250 per person per day.

5. Security Deposit – Travel Documents – Insurance

5.1 Security Deposit

The security deposit serves as security for damage to the Accommodation, additional cleaning costs, usage or consumption charges and other amounts payable by the Guest in connection with the stay.

-The security deposit must be paid or arranged no later than fourteen (14) days before arrival.

-When arranged by credit card, the amount will generally be reserved on the card and not charged immediately.

-When paid by bank transfer, the security deposit is transferred to Villa.nl.

-If no damage or other costs are reported, the security deposit will be refunded or released by Villa.nl within fourteen (14) days after departure.

-If a claim for damage or other costs is being processed within this period, Villa.nl may retain all or part of the relevant amount until sufficient clarity has been obtained regarding the claim. Villa.nl may request further information and supporting evidence from both the Guest and the Owner.

-If only part of the security deposit is subject to a claim or dispute, Villa.nl may refund or release the undisputed portion.

-In the event of a dispute, Villa.nl will make reasonable efforts to assist the Guest and the Owner in resolving the matter but is not required to make a final determination regarding liability.

5.2 Travel Documents

Upon receipt of full payment, the Guest will receive the required digital travel documents no later than one week before arrival.

5.3 Insurance

The Guest is required to have valid liability insurance providing cover for damage to a rented holiday home.

Villa.nl also recommends taking out travel and cancellation insurance.

6. Stay

6.1 Arrival and Key Handover

The key handover will take place at the address specified in the travel documents, which may differ from the address of the Accommodation itself. The Guest must comply with the agreed arrival times.

6.2 Check-in

Check-in is generally possible between 16:00 and 18:00, unless otherwise stated.

If the Guest expects to arrive later, this must be notified in advance. Additional charges may apply for late arrival.

6.3 Late Arrival or Early Departure

-If the Guest arrives later or departs earlier than agreed, there is no entitlement to a refund of the Rental Price.

-If the Guest has taken out cancellation insurance, the insurer may, subject to the applicable policy conditions, reimburse the unused days.

6.4 Final Cleaning and House Rules

Final cleaning is mandatory and is arranged by the Owner. The Guest must leave the Accommodation tidy and in a proper condition upon departure.

This means, in any event, that:

-the Accommodation must be left broom-clean;

-dishes must be washed and put away;

-the refrigerator must be empty and clean;

-the oven and barbecue/plancha must be cleaned;

-waste must be placed in the designated containers;

-furniture and other items must be returned to their original positions.

The Guest must also comply with the house rules and instructions applicable to the Accommodation, including those relating to the swimming pool, garden and other facilities.

If failure to comply results in additional cleaning, repairs or other costs, these may be charged to the Guest and deducted from the security deposit.

6.5 Swimming Pool and Safety

If the Accommodation has a swimming pool, the Guest must comply with the applicable usage and safety rules.

-Use of the swimming pool is at the Guest’s own risk.

-The Guest is responsible for the safe use of the swimming pool and for supervising children.

-Children under fourteen (14) years of age may use the swimming pool only under adult supervision.

-Any safety devices provided must be used correctly and must not be disabled.

-The Guest may not operate or alter technical installations, including pumps, filters, heating and safety systems, unless expressly authorised to do so.

-The temperature of the swimming pool depends on factors including weather conditions and outside temperature and cannot be guaranteed.

-To the extent permitted by law, Villa.nl and the Owner are not liable for accidents, injury or damage resulting from improper or irresponsible use of the swimming pool.

7. Special Conditions and Facilities

7.1 Pets

Pets are permitted only with prior written approval and provided they comply with the requirements imposed by the French authorities.

-Pets are not allowed on furniture, beds or in the swimming pool.

-Pets must relieve themselves outside the property, and any waste must be removed immediately.

-The garden and grounds must be left clean and free of animal waste.

-Pets must not cause a nuisance to neighbours.

-Any additional cleaning costs or damage caused by pets will be charged to the Guest and may be deducted from the security deposit.

7.2 Internet and WiFi

-Internet/WiFi is provided as an additional service and cannot be guaranteed.

-It is intended for normal holiday use only; speed and stability may vary.

-No compensation is payable for temporary outages or limited performance. The Guest is responsible for arranging any alternative internet access if required.

7.3 Garden and Pool Maintenance

-Garden and swimming pool maintenance is carried out periodically.

-The Guest must allow maintenance personnel access to the grounds where necessary.

7.4 Extra Beds and Cots

Extra beds and cots must be requested in advance and will only be provided if specified in the Booking Confirmation.

The Guest must provide their own bedding for cots unless otherwise agreed.

7.5 Noise

The Accommodation is often located in a residential area or residential complex.

-The Guest must avoid causing noise nuisance, particularly between 22:00 and 07:00.

-In the event of a violation, costs may be charged and the Rental Agreement may be terminated without refund.

7.6 Television and Streaming Services

-Where television facilities are provided, such as satellite, cable or smart TV, this does not mean that channels from the Guest’s home country will be available.

-When using smart TVs and streaming services, the Guest is responsible for using their own accounts and subscriptions.

-The availability and operation of streaming services depend on the internet connection.

-Villa.nl and the Owner are not liable for the unavailability of specific channels, apps or streaming services.

7.7 Construction and Noise Nuisance in the Surrounding Area

Villa.nl and the Owner have no control over construction, roadworks or other works carried out in the vicinity of the Accommodation.

-Occasional or limited noise nuisance does not entitle the Guest to compensation.

-In the event of serious and persistent nuisance that materially affects the enjoyment of the Accommodation, the Guest must notify Villa.nl immediately and allow Villa.nl and the Owner the opportunity to assess the situation and, where possible, offer an appropriate solution.

-If, as a result of the nuisance, the Guest cannot reasonably be expected to continue the stay, an appropriate solution will be sought in consultation with the Guest.

8. Complaints and Notifications

8.1 Reporting During the Stay

-Any complaints regarding the Accommodation must be reported to the Property Manager and Villa.nl within twenty-four (24) hours of arrival or discovery.

-The Guest must give Villa.nl, the Owner and/or the Property Manager a reasonable opportunity to assess the complaint and, where possible, resolve it.

-Any damage or defects arising during the stay must be reported immediately.

-Prompt notification allows issues to be resolved during the stay and helps prevent further damage.

8.2 Complaints After the Stay

-If a complaint has not been satisfactorily resolved during the stay, the Guest must submit a written complaint to Villa.nl within fourteen (14) days after departure, together with supporting evidence, such as photographs.

-Complaints submitted after this period will no longer be considered.

9. Liability

9.1 Liability of the Guest

-The Guest is liable for damage to the Accommodation, its contents and facilities caused by the Guest, fellow travellers, visitors, pets or other persons admitted by the Guest.

-Any damage, loss or theft must be reported immediately to the Property Manager and/or Villa.nl.

9.2 Liability of the Owner and Villa.nl

-The Owner is liable for damage to the extent that it results from a breach attributable to the Owner in relation to the Accommodation or the stay.

-Villa.nl is liable only for damage that is the direct result of a breach attributable to Villa.nl itself in the performance of its own obligations.

10. Security Cameras and Privacy

-Some Accommodations may have security cameras, for example at an entrance gate, driveway or public access road.

-During the Guest’s stay, cameras are not directed at private areas used by the Guest, such as the swimming pool, terrace or interior of the Accommodation.

-Any active camera surveillance is used solely for security purposes and must comply with applicable privacy legislation.

-Further information about any security cameras present may be provided in the house information for the Accommodation.

11. Personal Data

11.1 Use and Disclosure of Personal Data

-Villa.nl processes the Guest’s personal data for the performance of the Rental Agreement and the related services.

-To the extent necessary for the Guest’s stay, Villa.nl may share limited personal data with the Owner and/or Property Manager.

-This will generally include the Guest’s name and telephone number and the composition of the travel party.

-Where necessary for communication regarding arrival or the stay, the Guest’s email address may also be provided.

-Other personal data will only be shared where necessary for the performance of the agreement, for the provision of Villa.nl’s services or to comply with a legal obligation.

-Villa.nl processes personal data in accordance with applicable data protection legislation.

12. Governing Law and Jurisdiction

12.1 Governing Law

All agreements are governed by Dutch law. Any disputes will be submitted to the competent court in Arnhem, the Netherlands, unless mandatory legal provisions stipulate otherwise.

Villa Vakantiewoningen B.V., registered since 1994, Chamber of Commerce Arnhem, the Netherlands: 09081393