General conditions

Villa Vakantiewoningen BV – General Rental Conditions for Guests

1. Definitions
• Accommodation: the holiday property as stated in the booking confirmation.
• Property Manager: the local contact responsible for key handover and on-site assistance.
• Booking Agreement: the agreement between Tenant and Owner regarding the rental of an accommodation.
• Booking Confirmation: the confirmation of the reservation as provided by Villa.nl.
• Tenant: the person who makes the booking and acts as the main renter.
• Rental Price: the total amount as stated in the booking confirmation.
• Owner: the owner of the accommodation.
• Villa.nl: Villa Vakantiewoningen BV, acting as intermediary.

2. Formation of the agreement

2.1 Booking
The booking is concluded at the moment Villa.nl confirms the reservation.

2.2 Verification obligation
The Tenant must check the booking confirmation immediately and report any inaccuracies within 2 working days.

2.3 Information and changes
The offer has been compiled with care. Changes may occur. No rights can be derived from this.

2.4 Travel party
The Tenant is responsible for the accuracy of the number of persons. Groups under 30 years of age are only permitted with prior written approval.

2.5 Subletting
Subletting or commercial use is not permitted.

2.6 Obvious errors
Villa.nl is not bound by obvious errors or mistakes.

2.7 Accessibility and special requests
Villa.nl advises the Tenant to communicate any specific requirements regarding accessibility or medical circumstances in advance.

Villa.nl can only act as an intermediary in this respect. Only written confirmations by Villa.nl are binding. No rights can be derived from general information on the website.

Villa.nl cannot guarantee the suitability of an accommodation for specific personal circumstances.

2.8 Special requests
Special requests are only binding if confirmed in writing.

. Rental price and payments (final)

3.1 Payment terms
• 35% deposit upon booking
• Balance no later than 8 weeks (56 days) before arrival
• Security deposit no later than 14 days before arrival
• Bookings within 8 weeks: full payment immediately

3.2 Payment methods
Payment can be made by credit card or bank transfer.

If payment is made from a bank outside the European Union, additional bank or transaction fees may be charged by the involved bank(s). These costs are borne by the Tenant. If such costs are deducted from the transferred amount, Villa.nl reserves the right to charge the outstanding amount to the Tenant.

The Tenant must ensure that the full amount due is received by Villa.nl without any deductions.

3.3 Late payment
If the Tenant fails to meet the payment obligations in time, Villa.nl is entitled to cancel the booking. In that case, the cancellation conditions as stated in Article 4 shall apply.

3.4 Additional costs
Any additional costs (such as cleaning, tourist tax, bed linen or energy consumption) are stated in the booking confirmation and must be paid as indicated therein.

3.5 Energy and water consumption
Normal consumption of water and electricity is included, unless stated otherwise.

If consumption is based on meter readings or considered excessive, these costs may be charged separately and/or deducted from the security deposit.

4. Changes and cancellations

4.1 Changes by Villa.nl
If Villa.nl is obliged to modify the booking, the Tenant will be informed as soon as possible.
In case of substantial changes, Villa.nl will offer a suitable alternative or refund all amounts paid by the Tenant.

4.2 Cancellation by Villa.nl
In exceptional cases (such as the sale of the accommodation or other unforeseen circumstances), Villa.nl may cancel the booking.

The following arrangement applies:

• Up to and including 56 days before arrival:
  full refund of all amounts paid by the Tenant or a comparable alternative.
• From 55 days before arrival:
  full refund of all amounts paid by the Tenant or a suitable alternative.

If the Tenant books a replacement accommodation independently, Villa.nl may grant compensation of up to 20% of the original rental amount, provided that:
• the new reservation is in the name of the Tenant;
• the period corresponds to the original booking;
• the accommodation is located in France;
• the number of travellers is the same;
• proof of booking and payment is provided.

This compensation only applies to bookings that were definitively concluded and confirmed at least 56 days prior to arrival.

In the event of cancellation due to obvious errors, availability issues, double bookings or bookings made within 56 days before arrival, no additional compensation is due.

No rights can be derived from any compensation.

4.3 Cancellation by Tenant
• Free cancellation within 48 hours after booking (if arrival is more than 56 days in the future)
• Up to 56 days before arrival: 35% of the rental price
• Within 56 days before arrival: 100% of the rental price

4.4 Termination during stay
In the event of nuisance, misconduct or violation of house rules, Villa.nl may terminate the rental agreement with immediate effect without refund.

If more persons stay in the accommodation than agreed in advance, or if additional persons stay on the premises (including in tents, campers or other facilities), Villa.nl may immediately terminate the agreement without refund and impose a fine of €250 per day per person.

5. Security deposit – Travel documents – Insurance

5.1 Purpose
The security deposit serves as a guarantee for damage, nuisance or additional costs incurred during the stay.

5.2 Payment and release of the security deposit
The security deposit must be arranged no later than 14 days before arrival.

• In case of payment by credit card, the security deposit is placed as a pre-authorization (hold) on the credit card. This amount is not charged but temporarily blocked.
• In case of payment by bank transfer, the security deposit is actually transferred.

Any damage, additional cleaning costs, energy consumption or other additional costs may be deducted from the security deposit.

If no damage or costs are established, a paid security deposit will be refunded within 14 days after departure, or the credit card authorization will be released.

5.3 Travel documents
After receipt of full payment, the Tenant will receive the required digital travel documents no later than one week before arrival.

5.4 Insurance
The Tenant is required to have valid liability insurance covering damage to the rented accommodation.

Villa.nl additionally recommends taking out travel and cancellation insurance.

6. Stay

6.1 Arrival and key handover
The key handover takes place at the address specified in the travel documents, which may differ from the accommodation itself. The Tenant must adhere to the agreed arrival times.

6.2 Check-in
Check-in is generally possible between 16:00 and 18:00, unless stated otherwise.
If the Tenant expects to arrive later, this must be communicated in advance. Any additional costs for late arrival may be charged.

6.3 Delay or early departure
If the Tenant arrives later or departs earlier than agreed, no refund of the rental price will be granted.
If the Tenant has taken out cancellation insurance, it may under certain conditions cover the unused days.

6.4 Final cleaning
Final cleaning is mandatory and is carried out by the Owner.

The accommodation must be left by the Tenant in proper condition, including at least:
• swept clean
• dishes washed
• refrigerator emptied and cleaned
• oven and barbecue/plancha cleaned

If additional cleaning is required, the associated costs will be charged and deducted from the security deposit.

6.5 House rules and use of the accommodation
The Tenant must comply with the house rules as stated in the accommodation.

The following rules apply to all accommodations:
• The accommodation must be left tidy and swept clean.
• Furniture and items must be returned to their original position.
• The refrigerator must be empty and clean.
• The oven and barbecue must be cleaned.
• Waste must be disposed of in the designated containers.
• The use of the pool and garden must comply with the applicable rules.

Failure to comply with these rules may result in a corresponding amount being deducted from the security deposit.

6.6 Swimming pool and safety
Use of the swimming pool and other facilities is entirely at the Tenant’s and accompanying guests’ own risk.

The Tenant is always responsible for supervising children and ensuring safe use of the pool. Villa.nl and the Owner cannot be held liable for accidents, injuries or damage resulting from the use of the swimming pool.

7. Special conditions and facilities

7.1 Pets
Pets are only permitted with prior written approval and provided they comply with the regulations set by the French authorities.

Pets are not allowed on furniture, beds or in the swimming pool. Their needs must be done outside the premises, and any excrement must be removed immediately.

The garden and grounds must be left clean and free of excrement.

Pets must not cause nuisance to neighbours.

Any additional cleaning costs or damage caused by pets will be charged and deducted from the security deposit.

7.2 Swimming pool
The temperature of the swimming pool depends on the outdoor temperature and cannot be guaranteed.

Children under the age of 14 may only use the swimming pool under adult supervision.

The Tenant is not permitted to operate technical installations such as pumps or heating systems.

Use of the swimming pool is entirely at the Tenant’s and accompanying guests’ own risk.

7.3 Internet and WiFi
Internet/WiFi is offered as an additional service and cannot be guaranteed.

Its use is intended for light holiday purposes only; speed and stability may vary.

In case of temporary outage or limited functionality, no compensation will be granted. The Tenant is responsible for arranging alternative internet access if required.

7.4 Garden and pool maintenance
Maintenance of the garden and swimming pool takes place periodically.

The Tenant must grant access to maintenance personnel when necessary.

7.5 Extra beds and baby cots
Extra beds and baby cots must be requested in advance and will only be provided if stated in the booking confirmation.

The Tenant is responsible for bringing bedding for baby cots, unless otherwise agreed.

7.6 Noise disturbance
The accommodation is often located in a residential area or community. The Tenant must avoid noise disturbance, particularly between 22:00 and 07:00.

In case of violation, costs may be charged and the rental agreement may be terminated without refund.

7.7 Television and streaming services
If television facilities are available (such as satellite, cable or smart TV), this does not mean that channels from the Tenant’s home country are available.

When using smart TVs and streaming services, the Tenant is responsible for using their own accounts and subscriptions.

The availability and functioning of streaming services depend on the internet connection.

Villa.nl and the Owner are not liable for the unavailability of specific channels, apps or streaming services.

7.8 Construction works in the surrounding area
Villa.nl and the Owner are not liable for construction activities in the vicinity of the accommodation that are not initiated by the Owner.

8. Complaints and notifications

8.1 Reporting on site
Any complaints regarding the accommodation must be reported within 24 hours after arrival or after they arise to the Property Manager and Villa.nl.

The Tenant must give the Owner the opportunity to resolve the complaint.

Damage or defects that occur during the stay must be reported immediately. Timely reporting allows issues to be resolved during the stay and prevents further damage.

8.2 Reporting after the stay
If a complaint has not been resolved satisfactorily on site, the Tenant must submit a written complaint to Villa.nl within 14 days after departure, including supporting evidence (such as photos).

Complaints submitted after this period will no longer be considered.

9. Liability

9.1 Liability of the Tenant
The Tenant is fully liable for all damage occurring during the stay, regardless of whether it is caused by the Tenant, fellow travelers, pets or other persons present.

Loss, theft and damage must be reported immediately to the Property Manager and/or Villa.nl.

Use of the swimming pool and other facilities is entirely at the Tenant’s and accompanying guests’ own risk, regardless of any safety measures in place. Villa.nl and the Owner are not liable for accidents, injuries or damage resulting from such use.

9.2 Liability of the Owner and Villa.nl
The Owner is only liable for direct damage resulting from proven gross negligence.

Villa.nl acts solely as an intermediary and is not liable for any damage, loss, injury or inconvenience during the stay.

10. Personal data

10.1 Use of personal data
Villa.nl processes the Tenant’s personal data solely for the execution of the booking agreement and related services.

Personal data will not be used for other purposes and will not be shared with third parties, unless this is necessary for the execution of the agreement or required by law.

Villa.nl processes personal data in accordance with applicable privacy legislation.

11. Applicable law and jurisdiction

11.1 Governing law
All agreements are governed by Dutch law.

Any disputes shall be submitted to the competent court in Arnhem, the Netherlands, unless mandatory legal provisions dictate otherwise.

Villa Vakantiewoningen B.V.
Registered since 1994
Chamber of Commerce Arnhem, the Netherlands: 09081393